Zero tolerance

We have a zero tolerance policy with regards to violent/abusive patients. The definition of violence: “Any incident where a GP or his staff are abused, threatened or assaulted in circumstances related to their work, involving an explicit or implicit challenge to their safety, well-being or health”.

If an incident occurs, we will telephone the Police and that patient will be removed from the practice list.

If patients are persistently rude then we will write detailing our concerns and this may result in that patient being removed from our list.